Contact information

Our customer service team is here to help both consumers and business clients even with the trickiest of issues. On this page, you’ll also find contact details for our management team, as well as forms for giving feedback or submitting a sponsorship request.

Customer service

Consumers
Tel. +358 3 357 8950
Open Mon–Thu from 9:00 to 15:00 (EET)

Feedback form

Grocery Stores and Specialty Retailers
Tel. +358 3 357 8970
orders@primapetpremium.fi
Open on weekdays from 8:00 to 16:00 (EET)

Addresses

PRIMA PET:

Office
Kuokkamaantie 4, 33800 Tampere

Warehouse
Metsolantie 3, 37150 Nokia

VAFO GROUP:

Factories in Finland
Metsolantie 1, 37150 Nokia
Ysitie 387, 32300 Mellilä

Management Team

Riikka Koskenohi CEO
Antti Kaihlanen Chief Commercial Officer (Sales & Marketing)
Tanja Yrjölä Chief Strategy Officer (Communication & Sustainability)
Jari Leikko Chief Operating Officer
Riikka Mikkonen Chief People Officer
Petteri Baumgartner Finance Director & Administration
Reija Hoffrén Chief Innovation Officer